Last updated: July 17, 2026

Nustall.com (“Nustall,” “the Website,” “we,” “us,” or “our”) is an online discovery platform intended for use by Vendors and Customers located in India, that helps buyers find and discover independent third-party sellers (“Vendors,” “Sellers,” or “Merchants”). This Return & Refund Policy explains how returns and refunds work for items found through Nustall.com and, most importantly, clarifies who is responsible for handling returns, refunds, and any related issues.

1. Vendors Set Their Own Return and Refund Terms

Each Vendor on Nustall.com is an independent business and is solely responsible for setting, publishing, and honoring their own return and refund policy for the products they sell. Return windows, restocking fees, condition requirements, refund methods, and exchange options may vary significantly from Vendor to Vendor.

Before completing a purchase, Customers are strongly encouraged to review the specific Vendor’s return and refund terms, typically found on the Vendor’s storefront or product listing. If a Vendor has not published a specific policy, reasonable industry-standard practices should be discussed directly with that Vendor.

2. Vendor Responsibility for Returns and Refunds

Each Vendor on Nustall.com is solely and fully responsible for:

• Publishing clear and accurate return and refund terms for their products;
• Accepting, processing, and responding to return or refund requests;
• Determining eligibility for a return, exchange, or refund;
• Issuing any approved refund to the Customer’s original payment method;
• Covering or specifying who covers return shipping costs, where applicable;
• Handling defective, damaged, or misrepresented item claims;
• Resolving disputes directly with the Customer regarding a return or refund;
• Complying with applicable Indian consumer protection laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Nustall.com does not process, approve, deny, or issue refunds on behalf of any Vendor, and does not hold or manage funds related to returns or refunds unless explicitly stated otherwise for a specific payment feature.

3. No Liability for Nustall.com

To the fullest extent permitted by law, Nustall.com, its owners, officers, employees, contractors, and affiliates shall not be liable for any loss, cost, or claim arising from or related to:

• A Vendor’s refusal or failure to accept a return;
• A Vendor’s refusal or failure to issue a refund or exchange;
• Delays in processing a return or refund by a Vendor;
• Disputes over the condition, description, or authenticity of an item;
• Return shipping costs, delays, or lost return shipments;
• Any disagreement between a Customer and a Vendor regarding eligibility for a return or refund;
• Any other issue, dispute, or damage arising from the return or refund process.

Nustall.com acts solely as a platform that helps Customers discover Vendors and is not a party to the transaction, sale, return, or refund agreement between a Vendor and a Customer. Nustall.com does not guarantee that any return or refund request will be accepted or honored by a Vendor.

4. Damaged, Defective, or Misrepresented Items

If an item arrives damaged, defective, or significantly different from its listing description, the Customer should contact the Vendor directly, as soon as possible, with photos and details of the issue. The Vendor is responsible for determining an appropriate resolution, which may include a replacement, repair, refund, or partial refund, in accordance with that Vendor’s policy and applicable law. Nustall.com is not responsible for verifying, mediating, or guaranteeing the outcome of such claims.

5. Non-Returnable and Final Sale Items

Some Vendors may designate certain items as final sale, non-returnable, or otherwise excluded from standard return terms, such as perishable goods, personalized or custom-made items, digital products, or items marked as clearance. These exclusions, if any, will typically be noted on the product listing by the Vendor. Nustall.com does not set or enforce these exclusions and is not responsible for a Vendor’s designation of an item as non-returnable.

6. Payment Processor and Chargeback Disputes

If a Customer and Vendor are unable to resolve a return or refund dispute directly, the Customer may have the option to dispute the charge through their bank, card issuer, or the payment processor used at checkout, subject to that provider’s own terms and timelines. Nustall.com is not responsible for the outcome of any chargeback or payment dispute and does not guarantee reimbursement in connection with such disputes.

7. Governing Law and Dispute Resolution

This Return & Refund Policy is governed by the laws of India. Any return or refund dispute between a Customer and a Vendor that cannot be resolved directly may be raised through the applicable consumer grievance or dispute resolution mechanisms available under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, including the relevant District, State, or National Consumer Disputes Redressal Commission, or the National Consumer Helpline. Nustall.com’s role in any such proceeding is limited to that of a discovery platform and does not extend to assuming the Vendor’s return or refund obligations.

8. Changes to This Policy

Nustall.com reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of Nustall.com after any changes constitutes acceptance of the revised policy.

9. Contact Us

For general questions about this Return & Refund Policy, or to report a Vendor policy violation, please contact us at support@nustall.com or through the contact page on our website. Please remember that specific order-related return or refund requests should be directed to the Vendor responsible for the order.