Last updated: July 17, 2026
Nustall.com (“Nustall,” “the Website,” “we,” “us,” or “our”) is an online discovery platform intended for use by Vendors and Customers located in India, that helps buyers find and discover independent third-party sellers (“Vendors,” “Sellers,” or “Merchants”) with buyers (“you,” “the Customer,” or “the Buyer”). This Shipping Policy explains how shipping works on Nustall.com and, most importantly, clarifies who is responsible for shipping, delivery, and any issues that may arise in connection with an order.
1. Nustall.com Is a Discovery Platform, Not a Shipper
Nustall.com provides an online platform that allows independent Vendors to list, advertise, and sell their own products directly to Customers. Each Vendor operates as an independent business and is solely responsible for the products they list, including how those products are packaged, shipped, and delivered. Nustall.com does not own, store, pack, ship, or handle any physical inventory sold on the platform at any time. All shipping arrangements, including the choice of carrier, shipping method, packaging, and delivery timeframes, are determined solely by the individual Vendor.
2. Vendor Responsibility for Shipping
Each Vendor on Nustall.com is solely and fully responsible for:
- Accurately preparing, packaging, and labeling all orders;
- Selecting the shipping carrier and shipping method used for each order;
- Providing accurate shipping costs, delivery estimates, and handling times to the Customer;
- Shipping the order within the timeframe stated on the product listing;
- Providing valid tracking information where applicable;
- Ensuring items are properly insured, if the Vendor chooses to offer insurance;
- Resolving any issues related to delayed, lost, damaged, misdelivered, or undelivered packages;
- Responding to and resolving Customer shipping inquiries, claims, and disputes.
Shipping costs, carriers, packaging materials, and delivery timeframes may vary significantly from Vendor to Vendor, as each Vendor independently manages their own shipping process and relationships with shipping carriers.
3. No Liability for Nustall.com
To the fullest extent permitted by law, Nustall.com, its owners, officers, employees, contractors, and affiliates shall not be liable for any loss, damage, cost, or claim arising from or related to:
- Late, delayed, or missed delivery of any order;
- Lost, stolen, misdelivered, or misplaced packages;
- Damaged, defective, or incorrectly packaged items resulting from shipment;
- Incorrect shipping addresses provided by the Customer;
- Customs delays, duties, taxes, or restrictions on international shipments;
- Actions, errors, omissions, or negligence of any shipping carrier;
- Actions, errors, omissions, or negligence of any Vendor related to shipping;
- Any other issue, dispute, or damage arising from the shipping or delivery process.
Nustall.com acts solely as a platform that facilitates the connection between Vendors and Customers and, where applicable, payment processing. Nustall.com is not a party to the shipping arrangement between the Vendor and the shipping carrier, and does not guarantee shipping times, carrier performance, or delivery outcomes of any kind.
4. Shipping Costs, Timeframes, and Carriers
Shipping costs and estimated delivery timeframes are set independently by each Vendor and are displayed on the applicable product listing or at checkout. These figures are estimates only and are provided by the Vendor; Nustall.com does not calculate, verify, or guarantee shipping costs or delivery windows on behalf of any Vendor. Actual delivery times may vary due to carrier delays, weather, customs processing, holidays, or other factors outside of anyone’s control.
5. Shipping Scope and Domestic Delivery
Nustall.com is intended for use by Vendors and Customers located in India, and products listed on the platform are generally expected to be shipped within India. Nustall.com does not facilitate, arrange, or guarantee international shipping. If a Vendor independently chooses to ship an order outside India, that Vendor is solely responsible for complying with all applicable export regulations, customs requirements, and destination-country import laws, and for any duties, taxes, tariffs, or fees arising from that shipment. Nustall.com is not responsible for customs delays, seizures, or additional charges imposed by any government or customs authority in connection with such shipments.
6. Lost, Stolen, or Damaged Packages
Once an order has been shipped by a Vendor and handed off to a shipping carrier, that carrier is solely responsible for the safe and timely delivery of the package. Nustall.com has no control over, and assumes no responsibility for, packages once they are in the custody of a shipping carrier. Claims for lost, stolen, or damaged packages must be directed to the Vendor and/or the shipping carrier used for the order.
7. Governing Law and Dispute Resolution
This Shipping Policy is governed by the laws of India. Any shipping-related dispute between a Customer and a Vendor that cannot be resolved directly may be raised through the applicable consumer grievance or dispute resolution mechanisms available under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, including the relevant District, State, or National Consumer Disputes Redressal Commission, or the National Consumer Helpline. Nustall.com’s role in any such proceeding is limited to that of a discovery platform and does not extend to assuming the Vendor’s or carrier’s shipping obligations.
8. Changes to This Policy
Nustall.com reserves the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with a revised “Last Updated” date. Continued use of Nustall.com after any changes constitutes acceptance of the revised policy.
9. Contact Us
For questions about this Shipping Policy, or to report a Vendor policy violation, please contact us at support@nustall.com or through the contact page on our website. Please remember that specific order-related shipping issues should be directed to the Vendor responsible for the order.